SHIPPING AND RETURNS
Drop-based fulfilment, handled carefully.
Fantail releases in limited batches. Shipping information will be confirmed before each public drop opens.
Shipping
Where we ship
The first Fantail drop is being prepared for New Zealand shipping. Australia is planned next once fulfilment, customs, and shipping rates are confirmed.
When orders ship
Drop orders are intended to ship after the release window closes. For the first drop, the working schedule is Monday or Tuesday after the weekend close.
Tracking
When tracking is available, it will be sent to the email address used at checkout. Shopify will handle checkout, shipping details, and order confirmations.
Address changes
If an address needs correcting, contact us as soon as possible after ordering. Once an order has been packed or handed to the carrier, changes may not be possible.
Returns
Food product returns
Because Fantail is a food product, opened coffee cannot usually be returned for change of mind. This does not limit rights for damaged, incorrect, or faulty orders.
Damaged or incorrect orders
If something arrives damaged or incorrect, keep the packaging and contact us with your order number and photos so we can assess the issue.
Refunds and replacements
Where a refund or replacement is appropriate, it will be handled through the original Shopify order and payment method.
This policy is launch-stage guidance and will be updated when final shipping regions, rates, carriers, and support contact details are confirmed.